Terms of Sales

ARTICLE 1 – APPLICATIONS

These general conditions of sale apply without restriction or reservation to any purchase of the services offered by the company LE RELAIS DE LA POSTE to consumer customers. Any order will imply the client full acceptance without reservation of these conditions. These conditions are accessible at any time on request or on the website.

ARTICLE 2 – RESERVATION TERMS

2.a Individual customers: The reservation must be made online or directly. The reservation is confirmed only after pre-authorization on the bank card. The establishment can refuse a reservation if it is not guaranteed by bank card.
2.b Company customers: Refer to the proposed contract, but refers to the same conditions as individual customers.

ARTICLE 3 – MODIFICATION OF THE RESERVATION

The customer must notify the establishment of any modification in writing. The consideration of this request can only be taken into account if it is subject to validation in writing by the hotel.

ARTICLE 4 – CANCELLATION CONDITIONS

All cancellations or changes to the reservation must be notified in writing to the hotel manager within the time limits. The latter reserves the right to take compensation from the amounts deposited in deposit according to the conditions of sale. The customer has no right of withdrawal in accordance with article L. 121-21 of the consumer code. The conditions of sale of the reserved rate specify the
terms of cancellation or modification.

ARTICLE 5 – NON-PRESENTATION AND CANCELLATION WITHOUT NOTICE

An indemnity equal to 100% of the reserved services may be requested from the customer in the event of no show or cancellation without notice, and this for the entire stay.

ARTICLE 6 – DISMISSAL

In the event of force majeure or an exceptional event, the establishment reserves the right to have clients stay in a nearby hotel of the same category without any rate increase. The hotel guarantees the transfer of customers. No compensation can be claimed.

ARTICLE 7 – ARRIVAL / DEPARTURE

The arrival can be done from 3 p.m., the return of the rooms must be done before 11 a.m. on the day of departure. A supplement will be requested for any overstepping until 5 p.m. and the price of one night will be requested for any overshooting after 5 p.m.

ARTICLE 8 – FORCE MAJEURE

The establishment cannot be held responsible if the non-execution or the delay in the execution of its obligations results from a case of force majeure such as: accidents, strikes, war, riot, fire, impossibility of delivery or any other case of force majeure. The establishment must inform the client as soon as possible.

ARTICLE 9 – PAYMENT

Invoices are payable on arrival and the balance of services consumed on site at departure. The establishment does not accept checks. For groups or companies, payment must be made no later than 30 days after the end of the service. In the event of late payment, the establishment requests penalties on the basis of one and a half times the legal interest rate. If there is a dispute, the customer must indicate in writing the reason for his dispute. Payment by gift voucher can only be made by reservation and by validation by the hotelier.

ARTICLE 10 – MISCELLANEOUS

Dress: correct dress is required under penalty of being refused access.
Drunkenness: anyone who is intoxicated will be excluded from the establishment, an appeal will be made to the police.
Respect for places: it is forbidden to push in the push pins, to fix adhesive tape to the wall. The hotel reserves the right to charge repair costs to the customer.
Tourist tax: it is fixed at 1.65 € per day and per adult, to be paid on site.
Room key: Keys must be handed over to reception upon leaving the establishment, subject to the obligation to reimburse a loss of the key. The amount is 50 €.
Receipt of folds or packages: the establishment may refuse a fold or package intended for a client if he is not kept informed by the client; or for storage reasons. The establishment cannot be held responsible for any theft or damage caused to the goods delivered.
External food: No external food (drink or food) can be brought without exceptional exemption from the hotelier. A corkage fee is charged for an outdoor drink.
Non-smoking: The entire establishment is non-smoking, including the bedrooms. Smoking within its perimeter exposes you to a fine of € 68, cleaning costs as well as legal action can be taken.

ARTICLE 11 – RESPONSIBILITIES

It is the customer’s responsibility to report the presence of people with reduced mobility in order to take appropriate measures.
The packages are to be consumed in full, they will not be divisible.
The rooms have a safe, the establishment declines any responsibility for any damage caused (theft, explosion, fire, flood etc.).

ARTICLE 12 – ANIMALS

Our animal friends are welcome in our rooms (16 € per day), however their access can be refused in the restaurant or in other parts of the establishment.

ARTICLE 13 – RATES

The prices can be expressed in HT or TTC in the local currency. The prices can vary according to the seasonality as well as according to special events such as: congress, parliamentary sessions.

ARTICLE 14 – COMPLAINT

Any complaint must be made in writing and sent by registered letter with acknowledgment of receipt to the establishment within 8 days after the end of the services. Management will respond as quickly as possible. Beyond this response, the client can contact the Mediator of Tourism and Travel, whose contact details are: www.mtv.travel.com

ARTICLE 15 – OBJECTS FOUND

Any object found is kept for one year and one day on our premises. The customer can benefit from a postal shipment at his expense to recover his property.

ARTICLE 16 – INSURANCE

The establishment cannot be held responsible for any damage of any kind. The customer must take care to insure his own goods. The customer will have to do the necessary himself with his insurance in order to insure his goods brought into the hotel.

ARTICLE 17 – CONFIDENTIALITY

All customer data is intended solely for POST RELAY. The customer has a right of access, modification and rectification of said data. To exercise this right, contact us by email:

ARTICLE 18 – DETERIORATIONS

The customer is responsible for the damage he has caused and agrees to bear the costs of restoration in accordance with the provisions of articles of the Civil Code.

ARTICLE 19 – ORDERS

The information entered by the customer as part of an order, in particular concerning the delivery or billing details, engages its responsibility in the event of an error or omission. The provider can not be held responsible if necessary.

ARTICLE 20 – LEGAL ATTRIBUTION

All disputes that could not be settled directly at the hotel amicably, relating to the validity, interpretation, execution of this contract, will be subject to the appreciation of the Strasbourg Commercial Court.

ARTICLE 21 – LANGUAGES

These general conditions of sale and the operations arising therefrom are governed by and subject to French law. These general conditions of sale are written in French. Only the
French text prevails in the event of a dispute.