Terms and conditions of sale
General terms and conditions of January 20, 2022
ARTICLE 1 – APPLICATIONS
These general terms and conditions of sale apply, without restriction or reservation, to all purchases of services offered by LE RELAIS DE LA POSTE to consumer customers. All orders imply the customer’s unreserved acceptance of these conditions. These conditions are available at any time on request or on the website.
ARTICLE 2 – RESERVATION TERMS
2.a Individual customers: Reservations must be made online or direct. Reservations are confirmed only after a pre-authorization on the credit card. The establishment may refuse a reservation if it is not guaranteed by credit card.
2.b Corporate customers: Please refer to the proposed contract, but the same conditions apply as for individual customers.
ARTICLE 3 – RESERVATION MODIFICATION
The customer must notify the establishment of any changes in writing. This request will only be taken into account if validated in writing by the hotel.
ARTICLE 4 – CANCELLATION POLICY
All cancellations or changes to bookings must be notified in writing to the hotelier within the specified time. The latter reserves the right to deduct compensation from the amounts deposited as deposits in accordance with the conditions of sale. The customer has no right of withdrawal in accordance with Article L. 121-21 of the French Consumer Code. The conditions of sale for the reserved fare specify the
terms and conditions of cancellation or modification.
ARTICLE 5 – NO-SHOW AND CANCELLATION WITHOUT NOTICE
In the event of no-show or cancellation without notice, the customer may be required to pay compensation equal to 100% of the services booked for the entire stay.
ARTICLE 6 – ACCOMMODATION
In the event of force majeure or an exceptional event, the establishment reserves the right to accommodate customers in a nearby hotel of the same category, at no extra charge. The hotel is responsible for the transfer of guests. No compensation can be claimed.
ARTICLE 7 – ARRIVAL / DEPARTURE
Arrivals can be made from 3pm, but rooms must be returned by 11am on the day of departure. A supplement will be charged for overruns up to 5pm, and an overnight stay will be charged for overruns after 5pm.
ARTICLE 8 – FORCE MAJEURE
The establishment cannot be held responsible if the non-execution or delay in the execution of its obligations results from a case of force majeure such as: accidents, strikes, war, riot, fire, impossibility of delivery or any other case of force majeure. The establishment must inform the customer as soon as possible.
ARTICLE 9 – PAYMENT
Invoices are payable on arrival and the balance on departure. We do not accept cheques. For groups or companies, payment must be made no later than 30 days after the end of the service. In the event of late payment, the establishment charges penalties based on one and a half times the legal interest rate. In the event of a dispute, the customer must state the grounds for the dispute in writing. Payment by gift voucher can only be made upon reservation and validation by the hotelier.
ARTICLE 10 – MISCELLANEOUS
Attire: Proper attire is required or access will be denied.
Drunkenness: anyone found to be intoxicated will be excluded from the premises, and a call will be made to the police.
Respect for the premises: it’s forbidden to stick pins or adhesive tape on the wall. The hotel reserves the right to charge the customer a fee for restoring the property.
Tourist tax: €1.65 per day per adult, payable on site.
Room key: Keys must be handed in at the reception desk when leaving the establishment, otherwise we will be obliged to reimburse you if the key is lost. The amount is €50.
Receipt of letters or parcels: the establishment may refuse to accept a letter or parcel intended for a customer if it has not been informed by the customer; or for storage reasons. The establishment cannot be held responsible for any theft or damage to the goods delivered.
Outside food: No outside food or drink may be brought in without exceptional dispensation from the hotelier. A corkage fee is charged for outside drinks.
Non-smoking: The entire establishment is non-smoking, including the rooms. Smoking within its perimeter is punishable by a €68 fine, cleaning costs and legal action.
ARTICLE 11 – LIABILITY
It is the customer’s responsibility to inform us of the presence of people with reduced mobility so that we can take appropriate measures.
Packages must be used in their entirety and are not divisible.
Rooms are equipped with a safe, but the establishment declines all responsibility for any damage caused (theft, explosion, fire, flood, etc.).
ARTICLE 12 – ANIMALS
Pets are welcome in our rooms (€16 per day), but may not be allowed in the restaurant or other parts of the establishment.
ARTICLE 13 – PRICES
Prices may be expressed exclusive of VAT or inclusive of VAT in the local currency. Prices may vary according to seasonality and special events such as congresses and parliamentary sessions.
ARTICLE 14 – CLAIMS
All complaints must be made in writing and sent by registered letter with acknowledgement of receipt to the establishment within 8 days of the end of the service. Management will respond as soon as possible. Beyond this response, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are: www.mtv.travel.com
ARTICLE 15 – LOST AND FOUND
All items found are kept on our premises for one year and one day. The customer can benefit from a postal shipment at his own expense to recover his goods.
ARTICLE 16 – INSURANCE
The establishment cannot be held responsible for any damage whatsoever. Customers are responsible for insuring their own property. Customers are responsible for arranging their own insurance cover for items brought into the hotel.
ARTICLE 17 – CONFIDENTIALITY
All customer data is intended solely for RELAIS DE LA POSTE. The customer has the right to access, modify and rectify this data. To exercise your right, please contact us by e-mail: info@relais-poste.com
ARTICLE 18 – DAMAGE
The customer is liable for any damage caused by him and undertakes to bear the costs of reinstatement in accordance with the provisions of the articles of the Civil Code.
ARTICLE 19 – ORDERS
The information provided by the customer when placing an order, particularly concerning delivery or invoicing details, is the responsibility of the customer in the event of error or omission. The service provider cannot be held responsible in such cases.
ARTICLE 20 – LEGAL ATTRIBUTION
All disputes relating to the validity, interpretation or performance of this contract which cannot be settled amicably directly with the hotel shall be referred to the Strasbourg Commercial Court.
ARTICLE 21 – LANGUAGES
These general terms and conditions of sale and the operations arising from them are governed by and subject to French law. These terms and conditions are written in French. Only the
In the event of a dispute, the French text shall prevail.
